VOX scores top marks in PRCA's CMS quality audit
Award winning public relations and marketing communications company, Vox, has proved to be top of the class by passing the Public Relations Consultants Association's (PRCA) quality standard, the Consultancy Management Standard (CMS), with a mark of over 99%.
The CMS is an internationally recognised hallmark of PR excellence. It combines elements of ISO9001, which demonstrates quality in management, and Investors in People with criteria specific to a PR consultancy.
Vox was assessed on a number of areas including campaign management and measurement, client satisfaction, people management and business planning - and achieved scores of 100% in all but one area.
Through achieving the CMS, Vox's current and future clients can be assured of peace of mind that the service they are receiving will be first-class and the company is committed to ongoing excellence.
All CMS-accredited PR agencies are well-run businesses that adopt best practices in all areas of their organisation, and agencies are continually assessed and have a formal review every two years, where they are rigorously tested by an independent auditor, to ensure standards remain high.
Julie Margerum, managing director of Vox, said: "We're thrilled to have achieved such an outstanding pass rate on our PRCA CMS audit.
"This is proof of the time, expertise and commitment that we give to all of our clients and the standards that we have always maintained."
Francis Ingham, chief executive of the PRCA, said: "Clients want to work with agencies that meet high standards and deliver results. Vox can certainly provide this assurance, as it is now accredited with our Consultancy Management Standard and has passed with a very impressive score indeed.
"To score over 99% is an astonishing and almost unparalleled result. Vox had to complete a rigorous external audit which ensures PRCA member businesses are robust and well-run, with all the proper systems and processes in place, and are committed to best practice. A hallmark of excellence, the Standard is internationally recognised and has been adopted in 15 countries."
